Across Birmingham City Council there have been a number of incidents in recent months of aggression from the public. If you have experienced these kinds of incidents it is very important to make sure to fill in incident reports, its not acceptable to feel threatened or attacked in work.
We understand some colleagues do not have access to people solutions, but those who do not must ensure that a manager completes this form so that these incidents are not underreported – they are serious and need to be logged. The level of aggression towards staff is unacceptable.
These are isolated incidents, but they must be reported so we can keep track of the real problem that is happening in Birmingham.